Question 1

Are you City & Guilds Qualified?

Accepted Answer

Yes, all of our tradesmen are City & Guilds Qualified. In addition, we've got a very experienced team, and John and Peter both have over 30 years experience each.

Question 2

What areas do you cover?

Accepted Answer

In short, all over Copeland and West Cumbria. That said, we will consider larger projects all over Cumbria. For a full list of service areas see here.

Question 3

Do you have liability insurance?

Accepted Answer

Yes, although optional we opted to have it for peace of mind. Our public liability insurance has coverage up to one million pounds.

Question 4

My property is in a Whitehaven conservation area. Can I still get an extension?

Accepted Answer

Yes, absolutely. While properties in Whitehaven's designated conservation areas or listed buildings face stricter planning controls, extensions are very common. We work closely with the Cumberland Council planning team to ensure the design, brickwork, and roofing materials match the historic local character while still delivering the modern space you need.

Question 5

Do you handle the planning permission process with Cumberland Council?

Accepted Answer

Yes. We deal with local building control and planning teams across Copeland and West Cumbria regularly. We can help guide you through the process, whether your extension falls under Permitted Development or requires a full planning application.

Question 6

How do you ensure extensions in Whitehaven withstand coastal weather conditions?

Accepted Answer

West Cumbria sees its fair share of harsh weather and coastal winds. We source premium, durable materials designed to weather the Irish Sea elements. This includes using high-grade treated timber frames, weather-resistant insulation, marine-grade hardware for bi-fold doors if required, and traditional slate or advanced flat-roofing systems that won't fail during heavy Cumbrian downpours.

Question 7

My garden is heavily sloped. Can Acton & Fox still build an extension?

Accepted Answer

Definitely. Many properties in hilly areas of Whitehaven require creative terracing or retaining walls to make an extension work. Our team has over 30 years of experience managing complex layouts, deep foundations, and structural groundworks to safely maximize your space.

Question 8

Can I see examples of extensions you’ve completed nearby in West Cumbria?

Accepted Answer

Yes! We’ve been transforming homes in the local community for over a decade. You can view our local work directly on our website, including our two-storey extension at Mountain View and our single-storey extension on Rannerdale Drive. Alternatively, we can provide local references upon request.

Question 9

How long does a torch-on roof typically last?

Accepted Answer

With proper installation and maintenance, a torch-on roof generally lasts between 15 and 25 years. Multi-ply systems (2- or 3-ply) offer greater durability than single-ply alternatives.

Question 10

What is the expected lifespan of EPDM?

Accepted Answer

EPDM is incredibly long-lasting, often staying waterproof for 25 to 50 years. It has a 60-year track record of proven performance in extreme climates.

Question 11

Which areas do you cover?

Accepted Answer

In short, all over Copeland and West Cumbria. That said, we will consider larger projects all over Cumbria. For a full list of service areas see here.

Question 12

How long does a roof replacement take?

Accepted Answer

Most residential roof replacements take 2-5 days depending on size and complexity. We'll give you an accurate timeline in your quote.

Question 13

Do you have liability insurance?

Accepted Answer

Yes, although optional we opted to have it for peace of mind. Our public liability insurance has coverage up to one million pounds.

Question 14

Are you fully qualified roofing contractors in Whitehaven?

Accepted Answer

Yes, Acton & Fox LTD features City & Guilds qualified tradesmen with over 30 years of combined experience. We have been providing reliable roofing services across Whitehaven, Copeland, and West Cumbria since 2013.

Question 15

What types of roof repairs in Whitehaven do you handle?

Accepted Answer

We handle all types of residential and commercial roof repairs. This includes fixing storm damage, replacing broken or loose tiles and slates, repairing leaky roofs, addressing chimney issues, and refreshing damaged fascias and gutters.

Question 16

Why should I choose Acton & Fox over other roofing companies in Whitehaven?

Accepted Answer

We've got decades of experience with all kinds of roofing materials. Furthermore, we publish lots of photos online where potential customers can see the standard we deliver. At the time of writing this, we have a 88% rating on Facebook reviews, and a 5-star rating on Google. In addition, we offer completely free, transparent quotes and always ensure you are 100% delighted with our workmanship before a job is considered done.

Question 17

Do you install Velux windows in Whitehaven?

Accepted Answer

Yes, we install Velux windows. Almost every new build in Whitehaven these days has Velux windows, so we've got plenty of experience installing them. In addition, we often install Velux windows into existing roofs, which is typical with home conversions or extensions. In Whitehaven, we install them into slate, tiled, and synthetic roofs.

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Two-storey extension, Mountain View

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Single-storey extension with balcony, Rannerdale Drive

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